Cancellation Policy

    Please review our cancellation policy before placing your order.

    All Sales Are Final

    Due to the custom nature of our jewelry and the immediate processing of orders, we are unable to accept order cancellations once a purchase has been completed.

    Why We Cannot Accept Cancellations

    • Orders are processed immediately upon confirmation to ensure fast delivery.
    • Each piece is carefully inspected and prepared for secure shipping right away.
    • Our commitment to quick fulfillment means your order enters our shipping pipeline within hours.

    Our 30-Day Return Policy

    While we cannot accept cancellations, we stand behind our products with a comprehensive 30-day return policy. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

    Questions?

    If you have any questions about our cancellation policy, please contact our client care team.

    EZM Diamonds

    We typically reply within minutes

    EZM Diamonds Concierge

    Welcome. We're delighted to assist you personally. How may we be of service today?