Satisfaction Guarantee
We stand behind every piece we create. Our guarantee protects you if your item arrives damaged or is not as described.
What's Covered
Our Satisfaction Guarantee applies when:
- Your item arrives damaged or defective
- The product is not as described or differs from the photos
- There is a quality issue with craftsmanship or materials
For general returns (change of mind, sizing, etc.), please see our 30-day return policy.
Our Promise to You
If your item arrives damaged or is not as described, we will:
- Replace the item immediately at no cost to you
- Issue a full refund if you prefer
- Cover all return shipping costs for damaged/defective items
- Process your refund within 2 business days of receiving the return
How Returns Work
1
Contact Us
Reach out via email or phone and let us know what's not right. We're here to listen.
2
Free Return Shipping
We'll send you a prepaid, insured shipping label—no cost to you.
3
Quick Resolution
Once we receive your item, we'll process your refund or replacement within 2 business days.
What's Covered
- • All jewelry purchased directly from EZM Diamonds
- • Items returned within 30 days of delivery in original condition
- • Damaged or defective items (report within 48 hours of receipt)
- • Items that don't match their description or photos
- • Refunds processed to original payment method within 2 business days
Not Satisfied? Let's Make It Right
Contact our team and we'll take care of you—your satisfaction means everything to us.